![]() “While we all agreed that sales performance indicators are fairly clear with revenue and gross profit targets, it is harder to measure the performance of a technician, project manager or administrator,” Shinn says.Īt IMS Technology Services, located in Garnet Valley, Penn., and founded in 1994, changes are beginning with new hires. ![]() He said he was impressed with how the integrators evaluate design concepts, sales strategy and project management process adherence across projects and adjust the compensation plan accordingly. Shinn got the idea to implement these changes for the A/V consulting company after speaking with several integrators during a roundtable at the CI Summit about key performance indicators for employees. To make employees feel accountable, and even have pride in their jobs, Michael Shinn, operations manager of IMS Technology Services is training new hires efficiently from the get-go and implementing a gross profit assessment. If employees don’t feel liable for the jobs they perform, sales go down and the business doors will close. ![]() ![]() A/V consulting company implements gross profit assessment, new hiring techniques to boost job performance.Īccountability can make or break a business. ![]()
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